Privacy Policy
Last updated: February 2026
At OrderKaro, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform. Please read this policy carefully. By using OrderKaro, you agree to the collection and use of information in accordance with this policy.
1. Information We Collect
Personal Information
When you register for an account, we collect your name, email address, phone number, and restaurant business details including restaurant name, address, and GST number (if applicable). For customers placing orders, we may collect name, phone number, and delivery preferences.
Order Data
We collect information about orders placed through the platform, including items ordered, order amounts, payment status, timestamps, and any special instructions. This data is essential for providing the ordering service and generating reports.
Usage Data
We automatically collect information about how you interact with the platform, including pages visited, features used, time spent, device information (browser type, operating system), and IP address. This helps us improve the platform and troubleshoot issues.
2. How We Use Your Information
We use the information we collect for the following purposes:
- To provide and maintain the OrderKaro platform, including order processing, billing, and kitchen management features
- To generate GST-compliant invoices with accurate CGST and SGST breakdowns for your restaurant
- To send order notifications, status updates, and ETA information to customers and restaurant staff
- To generate daily reports, analytics, and insights about your restaurant performance
- To communicate with you about your account, respond to support requests, and send service-related announcements
- To improve the platform based on usage patterns, feedback, and performance data
- To detect, prevent, and address technical issues, fraud, or security concerns
3. Data Sharing
We do not sell your personal information to third parties. However, we share data in the following circumstances:
Restaurant Owners and Customer Data
Restaurant owners can view order data from customers who place orders at their restaurant, including order details, customer name (if provided), and contact information. This is necessary for order fulfilment and customer service.
Service Providers
We may share data with trusted third-party service providers who assist us in operating the platform, such as cloud hosting providers (Google Cloud Platform), payment processors, and analytics services. These providers are contractually obligated to protect your data.
Legal Requirements
We may disclose your information if required by law, in response to legal processes, or to protect the rights, property, or safety of OrderKaro, our users, or the public.
4. Data Security
We implement industry-standard security measures to protect your data, including:
- Encryption of data in transit using TLS/SSL and at rest using AES-256 encryption
- Secure authentication with hashed passwords and optional two-factor authentication
- Regular security audits and vulnerability assessments of our infrastructure
- Access controls ensuring only authorised personnel can access sensitive data
- Data hosted on Google Cloud Platform (GCP) with enterprise-grade security certifications
While we strive to protect your information, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security but are committed to maintaining the highest practical standards.
5. Your Rights
You have the following rights regarding your personal data:
- Access: You can request a copy of the personal data we hold about you at any time
- Correction: You can update or correct inaccurate information through your account settings or by contacting us
- Deletion: You can request deletion of your account and associated data, subject to legal retention requirements
- Export: You can export your restaurant data, including order history and reports, in CSV format
- Opt-out: You can opt out of marketing communications at any time by updating your notification preferences
To exercise any of these rights, please contact us at [email protected]. We will respond to your request within 30 days.
6. Cookies and Tracking
We use essential cookies to maintain your session and preferences. We may also use analytics cookies to understand how the platform is used and to improve our services. You can control cookie preferences through your browser settings.
7. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting a notice on the platform or sending an email to registered users. Your continued use of OrderKaro after changes are posted constitutes acceptance of the updated policy.
8. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us: