Why did my food delivery take longer than the estimate?

Most delay happens after the kitchen: rider assignment at peak times, traffic and distance. Made-to-order food is also cooked fresh, not pre-heated. The app ETA estimates all of this together.

How do I get the freshest food from Shastrys Cafe?

Freshly-made food is best eaten fresh — dine in for the fullest experience, or order online and enjoy it as soon as it arrives.

Why Food Delivery Sometimes Gets Delayed in Bangalore (and How We Keep It Fresh) — Shastrys Cafe

Why food delivery sometimes runs late

Every now and then an online order takes longer than the app's estimate. It's worth understanding why — because most of it happens *after* the food leaves a well-run kitchen.

Quick Order Links

Zomato (web):: [https://www.zomato.com/bangalore/shastrys-cafe-sahakara-nagar-bangalore/order](https://www.zomato.com/bangalore/shastrys-cafe-sahakara-nagar-bangalore/order)

Zomato (mobile app):: [https://zomato.onelink.me/xqzv/ain3htge](https://zomato.onelink.me/xqzv/ain3htge)

Ownly (by Rapido):: [https://ownly.in](https://ownly.in)

How an Aggregator Order Actually Works

1. **You place the order** on Zomato or Ownly.

2. **The kitchen cooks fresh.** Made-to-order food (a dosa, a wok of noodles) takes real minutes — we don't pre-cook and reheat.

3. **A delivery partner is assigned.** At peak times, or in the rain, riders are stretched and assignment can take longer.

4. **The rider travels to you.** Traffic, building access and distance all add time the restaurant can't control.

The app's ETA is an estimate across all of that — not a promise the kitchen alone can keep.

What We Do On Our Side

• Cook to order and pack promptly so the rider isn't waiting.

• Seal and insulate items to hold heat as well as possible.

• Keep our menu honest about what travels well and what's best eaten fresh.

Want It At Its Absolute Best?

Freshly-made food is always best eaten fresh. If you want the full experience — crisp dosas, hot filter coffee, wok-fresh noodles — dine in with us. For convenience, order online and enjoy it as soon as it arrives.

How to Order